Terms of Service

Last updated: 25.08.2025

These Terms of Service (“Terms”) govern the use of the services provided by Voxtopus (“Provider”, “we”, “us”) through the website voxtopus.com (the “Platform”). By registering for or using our services, the customer (“Customer”, “you”) agrees to be bound by these Terms.

These Terms apply exclusively to business customers (B2B). We do not provide services to consumers (B2C).

1. Scope of Services

The Provider offers a software-as-a-service (SaaS) platform that enables teams to:

• Rewrite content to match a defined brand voice.
• Generate new content.
• Analyze and check website content for tone-of-voice compliance.

Access to the Platform requires registration of a Customer account.

2. Account and Access

• The Customer is responsible for maintaining the confidentiality of login credentials.
• Accounts may not be shared with third parties without prior written consent from the Provider.
• The Customer is responsible for all activities under their account.

3. Subscriptions and Credits

• Services are provided on a subscription basis. Subscription fees are billed in advance on a recurring monthly (or annual, if selected) basis.
• In addition to subscriptions, Customers may purchase usage credits (e.g., AI tokens).

Credits:

• Are consumed when using the Platform’s generation features.
• Are valid for 12 months from purchase.
• Are non-refundable once purchased, including if unused.

4. Payments

• Payments are processed exclusively via Stripe Payments Europe, Ltd.
• All fees are stated exclusive of applicable taxes (e.g. VAT). Taxes will be added where required by law.
• The Customer must provide accurate billing information, including company name and VAT ID (if applicable).

5. Refunds and Cancellations

Subscriptions:

• Can be cancelled at any time via the Platform.
• Cancellation becomes effective at the end of the current billing period.
• Fees already paid for the ongoing billing period are non-refundable, unless the service was not usable due to fault of the Provider.

Credits:

• Are non-refundable once purchased, regardless of use.
• Cannot be transferred or exchanged.

6. Customer Obligations

• The Customer must use the Platform only for lawful business purposes.
• The Customer must not use the Platform to process unlawful, infringing, or harmful content.
• The Customer remains responsible for all content entered into the Platform.

7. Intellectual Property

• The Provider retains all rights to the Platform, including software, design, and algorithms.
• The Customer retains all rights to their own input and generated output content.
• The Provider may store and process Customer content only to the extent required to provide the services.

8. Availability and Support

• The Provider aims to provide high service availability but does not guarantee uninterrupted or error-free operation.
• Support is provided via email at hello@voxtopus.com.

9. Limitation of Liability

• The Provider is liable only for damages caused intentionally or by gross negligence.
• Liability for lost profits, indirect damages, or consequential damages is excluded.
• In any case, liability is limited to the total fees paid by the Customer in the 12 months preceding the event giving rise to liability.

10. Termination

• Both parties may terminate the contract with immediate effect for good cause (e.g., violation of these Terms, illegal use).
• In case of termination, Customer data may be deleted after 30 days, unless legal obligations require retention.

11. Governing Law and Jurisdiction

• These Terms are governed by the laws of Austria, excluding its conflict of laws rules.
• The exclusive place of jurisdiction for all disputes arising from or in connection with these Terms is the competent court at the seat of the Provider.

12. Marketing References

• The Provider may use the Customer’s company name and logo to identify the Customer as a user of the Platform in marketing materials, including but not limited to the Provider’s website, presentations, and sales materials.
• The Customer grants the Provider a limited, non-exclusive, royalty-free license to use its name and logo for the purposes described above.
• The Customer may revoke this permission at any time by providing written notice to the Provider, in which case the Provider will remove the Customer’s name and logo from future marketing materials within a reasonable period.

13. Final Provisions

• The Provider may update these Terms from time to time. The Customer will be notified in advance of significant changes. Continued use of the Platform after such notification constitutes acceptance of the revised Terms.
• If any provision of these Terms is invalid or unenforceable, the remaining provisions remain in effect.

Contact Information

Voxtopus
Felix Scholz
Servitengasse 4a/16, 1090 Wien, Austria
Email: hello@voxtopus.com